Ayako Prints – Terms and Conditions

Gallery Delaive Editions



When can I order?

These prints will only be available by registering online. Registration will open on October the 18th. The application period will run till the 1st of November 2021. It will be possible to register for one print or both type of prints. Allocation will not be decided on a first come, first serve basis, but via lottery. Registration for the lottery will be possible at any time during the application period. Only one registration per person (or household) allowed. Buyers may purchase products only for personal use and not for resale.

How will I know if my order was submitted? 

You will receive a confirmation email once your information has been successfully submitted. If we are able to accommodate your order, you will receive an invoice via email from editions@ayakorokkaku.com by Friday, November 12.

How will I know if my order was successful? 

If we are able to accommodate your order, you will receive an email confirmation by Friday, November 12 with your order details and payment instructions.

Can I return my purchase?

No. All sales are final. No refunds, replacements, or returns.


How do I make my payment? 

If we are able to accommodate your order, you will receive an email confirmation with payment instructions. Payment must be made via Bank Wire Transfer using the account information in the order confirmation. This is the only payment option available. A single payment in full must be made from the name and bank account you submitted on your order form. Please include the invoice number with your payment.

When is my payment due? 

Payment is due within 5 business days from the time the order confirmation is sent to you.

How can I confirm that you received my payment? 

Send us an email reply from your order confirmation.


Are the editions signed and numbered? 

Yes, each edition is signed, numbered, and dated by the artist. We are unable to accept requests for specific edition numbers. The edition number you receive will be determined at random.

Does my print come with a certificate of authenticity?

No, we do not issue certificates of authenticity for prints.

Are the prints framed? 

Prints are sold unframed.


How and when will my order ship? 

The print will ship flat in a custom made folder and reinforced cardboard box.

Projected to start shipping November 29, upon which time we will send you a FedEx tracking number.

Can I change my shipping address?

No. Please make sure you submit the correct address for your order.

Will my shipment be insured?

Yes, the shipment will be insured.


How do I contact Gallery Delaive Editions? 

Reply to the order confirmation email from editions@ayakorokkaku.com or send an email to info@delaive.com



Using this Site

Please use a standards-compliant web browser. By using our website, user agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update the information at any time without prior notice.


Shipping is projected to start November 29

Return Policy

All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made.

Purchase for Personal Use Only

Buyers may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation. By purchasing you agree with a 2-year lock-up agreement.


All items must be inspected within 7 days of receiving and customer service must be notified within 7 days of delivery. Images and descriptions of defects/damages must be provided for review.


We do not ship to P.O. Boxes or Freight Forwarders. Please allow up to 10 business days for order verification and processing, and an additional 30 business days for delivery*. International orders are shipped with FedEx or TNT. Shipping fees are calculated as flat-rate per country. We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding carrier claims.

*These are estimated timeframes and are not guaranteed.

International Duty and Tax

International customers may incur additional charges from FedEx. International Duty and Taxes are calculated according to country and are not included in the order total at the time of checkout. The buyer is responsible to pay for all import Duty and Taxes.

Copyright and Trademarks

All content of our website including text, graphics, logos, buttons, icons, images and software is property of GALLERY DELAIVE BV and is protected by Dutch and international copyright laws. The buyer may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with Gallery Delaive Editions, Ayako Rokkaku Editions. Any other use of our website, including reproduction and internet links is strictly prohibited without our prior written permission.

Secure Processing

We use secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt the user’s data, including credit card information, so that it cannot be read while being transferred over the internet.


We respect our customer’s account information as private and confidential information and will never share it with any outside affiliates or individuals. User information is secured and encrypted with the Secure Sockets Layer Software. The information we collect for orders includes name, e-mail address, billing address, phone number and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, to collect payment and bill for our services, and to contact and respond to buyer’s requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not be able to provide services to them.

Users may unsubscribe from receiving promotional or marketing e-mail from GALLERY DELAIVE at any time by using the “unsubscribe” link in the e-mail received or by contacting us.